Troubleshooting Common VPS Issues

A guide to diagnosing and resolving the most frequent VPS problems.

Issue: Cannot Connect to Server (Connection Timed Out)

1. Check Server Status: Log in to the VPS-SERVER HOST client area and ensure your server is powered on.
2. Check Firewalls: Ensure your server’s firewall and your local network firewall are not blocking the connection.
3. Use VNC/Console Access: If SSH is down, use the VNC console in your client area to access the server directly and check logs.

Issue: Website is Down (500 Internal Server Error)

1. Check Web Server Status: Run sudo systemctl status apache2 or sudo systemctl status nginx.
2. Check Error Logs: This is the most important step. Check the web server error logs in /var/log/apache2/error.log or /var/log/nginx/error.log.

If you are still unable to resolve the issue, please contact our 24/7 support team by opening a ticket or calling us at 1-715-227-2271.